Clear & Fair Refund Policy

You may be eligible for a refund if:

• The product has a major technical issue that prevents normal use.
• The product does not work as described on the product page.
• Our support team is unable to resolve the issue within a reasonable time.
• You accidentally purchased the same product more than once.
• You were charged incorrectly due to a payment or billing error.

Before approving a refund, we may ask for screenshots, error details, website access, or other information to verify and fix the issue.

Refunds will not be provided in the following cases:

• You changed your mind after purchasing.
• You purchased the wrong product by mistake.
• You no longer need the product.
• You do not have the required technical knowledge to use the product.
• Your server, hosting, WordPress version, PHP version, or third-party plugin is not compatible.
• You expected a feature that was not listed on the product page.
• You refused to provide necessary details or access for support.
• Customization, installation, or setup service has already started or been completed.
• The issue is caused by third-party software, hosting restrictions, or unauthorized modifications.

All products sold by Egens Lab are digital goods. Once a digital product is downloaded, accessed, or delivered, it cannot be returned like a physical product. For this reason, we review refund requests carefully and approve them only when the issue meets our refund eligibility conditions.

Our first priority is to help you solve the issue. If you experience any problem with a product, please contact our support team with complete details. We will try our best to investigate and provide a solution.

A refund may only be considered if the issue is confirmed and cannot be resolved by our team.

To request a refund, please contact us with the following information:

• Order ID
• Purchase email
• Product name
• Description of the issue
• Screenshots or error messages, if available
• Website URL or temporary access, if needed for checking

Refund requests without enough information may take longer to review.

After receiving your refund request, our team will review the issue and respond within a reasonable time. If the refund is approved, it will be processed through the original payment method.

Approved refunds may take 5–10 business days to appear in your account, depending on your payment provider, bank, or payment gateway.

Payments for custom design, development, installation, setup, configuration, or consultation services are generally non-refundable once the work has started. If a project is cancelled before work begins, refund eligibility will be reviewed based on the project agreement.

If you open a chargeback or payment dispute without contacting us first, your product access, license, or support may be suspended until the dispute is resolved. We encourage you to contact our support team first so we can resolve the issue quickly.

If you have any questions about this Refund Policy or want to request a refund, please contact us:

Egens Lab
Email: support@egenslab.com
Website: https://www.egenslab.com/